Hard has released a statement on its website following the Saturday night debacle at the Forum. Here it is, reprinted in its entirety, including information on refunds. This statement, however, doesn't include information on those whose tickets weren't purchased through Groovetickets or Ticketmaster and don't have proof of purchase; many people say that the ticket-takers didn't return a stub or anything. We'll keep you posted. Here is the statement:
We were required to shut down Hard Summer at The Forum last night by the Los Angeles County Fire Department. They declared the event a “hazard” after seeing concertgoers jumping from the balcony to the floor, along with numerous other potentially dangerous activities. The Inglewood Police Department backed the decision of the Fire Department and assisted in the clearance of the venue.
While we, the promoters, worked with the authorities to consider other options to continue the concert, ultimately they made the decision based on the safety of the concertgoers. We are happy to report that there were no major injuries.
We are offering refunds to all concertgoers.
Beginning Monday, August 10th at 10 am, if you purchased your tickets through ticketmaster.com or a Ticketmaster phone center, the credit card you used to purchase the tickets will automatically be credited. If you purchased your ticket through a Ticketmaster outlet, you will need to bring your ticket to the point of purchase to obtain a refund.
If you purchased your tickets online through Groovetickets.com, a refund for the total face value of your order will be automatically applied to the credit card you used. Please allow up to five business days for the credit to appear on your banking statement.
Retail Stores / Venue Box Office:
If you purchased your tickets through any of the retail stores or from the venue box office, you may obtain a refund by mailing your ticket(s) to:
3900 West Manchester Blvd
Inglewood, CA 90305
Attn: Hard Refund Department
Please include the mailing address where you would like the refund check mailed to as well as an e-mail address. Include the payee's full name for check payment or full credit card information. Please allow up to 30 days for your refund to be processed.