Matthew Kayser
Over a decade ago, a bustling offshore staffing company was helping Australian and American firms employ Filipino professionals. The standard outsourcing business model was different back then, with many companies focused on call centres and high-volume staffing.
From day one, Outsourced took a different approach, connecting clients with only the highest-calibre professionals, and that focus on quality has paid off with global success.
The strategic advantage lies in approaching offshore staffing as a premium partnership, built on transparency, an award-winning culture, and a 98% retention rate, rather than a low-cost, high-volume solution. The company helps B2B companies access the top 1% of global talent with its focus on culture and client retention, two priorities that have been in place since its inception.
Global Expansion
Today, Outsourced has expanded into a global powerhouse with over 1,500 employees by sticking to its foundational tenets of consistency, talent, and a focus on retention. Though the company still operates in the Philippines, it has expanded into international markets, including India, Vietnam, Malaysia, Colombia, and Argentina.
The expansion did not happen by happenstance; it was a strategic goal of the company’s founders.
Mike Larcher, the CEO, says about this shift in thinking, “Every business has its own priorities, whether that’s time zone alignment, budget, or specialist skills. Our multi-country expansion means we can now guide clients to the location that best fits their unique needs.”
This vision enabled the business to earn a solid reputation and branch into other countries to fill various staffing needs while focusing on individual client needs and reducing costs.
Cost Savings to Clients
Outsourced is adept at helping clients reduce staffing costs with a beginning-to-end strategy. This approach covers recruitment and payroll. If needed, HR, compliance, IT support, and even office space. This one-stop solution saves busy executives time and other valuable resources. To top this off, the company has a proven 98% staff retention rate, leading them to receive award recognition in Asia.
The Outsourced Difference
Part of Outsourced’s success can be attributed to its philosophy of workplace culture. While some companies shun wellness programs, engagement initiatives, and leadership development among their staff, Outsourced embraces these ideas. The results have been impressive, considering the company’s near-perfect retention rate.
For instance, a Colombian developer who once struggled to find consistent work manages a remote team for a Silicon Valley startup through Outsourced. This is not the only example of how well Outsourced works with clients, ensuring that each one has further opportunities ahead of them.
What the Future Holds
As global markets and the workforce ebb and flow, Outsourced is poised to remain a key player in the staffing industry. The company has proven results, and with its rapid global expansion, more opportunities will likely reveal themselves. Its values will help ensure future growth and success.
Outsourced remains true to its foundational principle of only staffing its clients with the top 1% of global talent. Focusing on long-term retention over high staffing volume, the company has changed the narrative on how employers connect with employees, whether locally or long-distance. This approach has set Outsourced apart, and its unique, client-centric approach could change the narrative of how global staffing is done in the future.