Mae Cornes
Photo Courtesy of Shubhangi Srivastava
Maintaining stability and security is more than a goal in nonprofit technology; it is a necessity. Shubhangi Srivastava, the Chief Technology Officer at NEP Services, understands this challenge and has addressed it by designing reliable and adaptable association management systems.
Under her guidance, these platforms have become essential tools for organizations. They support managing membership data, coordinating activities, and maintaining secure operations, ensuring nonprofits can operate confidently and efficiently.
A New Standard for Managing Nonprofit Data
Creating technology for large, mission-driven organizations is not just about functionality but about anticipating the future. Srivastava’s leadership at NEP Services reflects this forward-thinking approach. By focusing on scalable, cloud-based solutions, she ensures that nonprofit and public sector organizations can maintain continuity while embracing digital transformation.
One of her most significant achievements has been scaling Connect Plus+ from 129 to over 700 organizations, now serving 750,000 users. This success reflects the platform’s real-world impact on nonprofit operations. “We are not just building software; we are creating systems that adapt to the evolving needs of the communities they serve,” Srivastava noted.
Prioritizing data security
Security remains a primary concern when managing sensitive data. Srivastava’s approach to building association management systems integrates cybersecurity from the outset. One of her key initiatives includes developing fraud detection algorithms that secure over $9 million in digital transactions annually, reducing online donation fraud by 23 percent.
This proactive stance is crucial for maintaining public trust. Srivastava emphasizes that building digital solutions means staying ahead of threats, not just reacting to them. “Technology that secures data while remaining user-friendly is the foundation of sustainable nonprofit operations,” she explained.
Recognition and industry impact
Srivastava’s leadership and contributions have earned industry recognition. In 2024, Fast Company named NEP Services among the Top 8 Most Innovative Companies in North America, acknowledging the transformative impact of Connect Plus+. Additionally, Srivastava was recognized for her commitment to diversity in STEM, receiving a Women in STEM Leadership Mentor Recognition (2023–Present) for mentoring 32+ young women in AI, robotics, cybersecurity, and engineering.
Srivastava’s role as a judge at the Timmy Awards (2024), evaluating the Best Tech Manager category, further highlights her influence in the tech community. These accolades reflect her ongoing commitment to advancing technology in impactful and inclusive ways.
Addressing industry challenges
One key challenge in the nonprofit sector is balancing data accessibility with stringent security requirements. Experts in the field have noted that as nonprofits increasingly adopt cloud-based systems, they face heightened risks related to data breaches and cyberattacks. According to a report by TechSoup, 90 percent of nonprofits now use some form of cloud technology, but many struggle to implement robust security measures.
Critics of rapid digital adoption argue that integrating advanced technology without comprehensive training can expose organizations to vulnerabilities. Srivastava addresses this challenge by prioritizing ease of use and intuitive interfaces, ensuring nonprofit staff can securely manage data without extensive technical knowledge.
Empowering Nonprofits through Tech Leadership
Leading a tech transformation requires more than technical expertise; it demands vision and adaptability. Srivastava’s role at NEP Services exemplifies this approach. By fostering collaboration among her team of engineers and working directly with nonprofit partners, she builds systems that reflect the needs of diverse communities.
Her commitment to technology leadership has not gone unnoticed. NEP Services continues to be recognized for its advancements in nonprofit technology, driven by Srivastava’s dedication to practical solutions that make a difference.
Future-proofing nonprofit technology
Digital transformation is an ongoing journey. Srivastava envisions a future where association management systems evolve to predict and mitigate potential threats before they arise. By integrating predictive analytics into cloud-based platforms, she aims to set a new standard for proactive security.
Her approach to tech leadership is rooted in practical application and community impact. As nonprofit technology continues to develop, Srivastava’s vision will guide the way, ensuring that digital tools are reliable partners in mission-driven work.