Mae Cornes
The Records Company is an Ohio-based document retrieval company founded by Grady Marin, providing businesses nationwide with fast and reliable access to their essential records. Since its operations in 2023, the company has served thousands of clients and retrieved over a million documents. When asked about the key to the company’s success, founder Grady Marin attributes it to its meticulous process, efficiency, accuracy, and care, which define their services.
An Efficient First Step
Working with The Records Company begins with a simple and user-friendly account registration process. Clients can quickly sign up on the company’s website by providing basic details about themselves and their business. Once registered, they can submit a record retrieval request from any device, whether a phone, tablet, or laptop.
Marin emphasizes the importance of this initial step: “We want to make a good first impression with our clients by making the process as straightforward as possible, especially during their first few minutes using the platform.”
Upon submission, each request is assigned to a dedicated client specialist. Marin explains that these specialists are Health Insurance Portability and Accountability Act (HIPAA) certified and well-versed in state and federal regulations, ensuring that all retrievals comply with legal standards.
They prepare and submit the necessary documents to the record providers and handle everything from authorization forms and case histories to subpoenas if required. For Marin, making the initial process accurate eliminates any potential hassle that may prolong it.
Eliminating the Guessing Game
Marin understands that waiting disrupts operations, especially for businesses that rely on documents to fulfill their daily service. For this reason, The Records Company created a real-time tracking and status updates feature. From the moment a request is submitted, clients receive automatic status reports, allowing them to monitor the progress of their requests at any time, from anywhere.
Marin explains, “This transparency gives our clients visibility into the status of their requests. This builds trust and ensures they are always informed, reducing anxiety and uncertainty.”
This feature is particularly beneficial in industries where timely access to records is crucial, such as healthcare and legal services. Knowing when documents will arrive helps clients to plan their activities and make informed decisions without unnecessary delays.
Efficient Delivery and Secure Storage
The Records Company serves a diverse range of industries, including legal, insurance, and healthcare sectors, which Marin knows have different needs and standards of procedures. The company offers various delivery options, including digital and paper formats, with additional services such as certification, page numbering, and searchable text formatting to meet this diversity.
Once the records are retrieved, they undergo multiple validation and quality control levels to ensure accuracy and legibility. Marin mentions, “We understand that our clients rely on these records for critical decisions, so we take every measure to ensure that the information we provide is accurate and complete.”
In addition to efficient delivery, The Records Company provides secure long-term document storage for up to five years. Records are stored on secure servers, allowing clients to access their documents whenever needed. This long-term storage solution protects against data loss and ensures clients have easy access to their records for future use.
A Strategic Balance: Technology and Human Touch
Despite The Records Company’s investment in new technologies, Marin still believes in the irreplaceable value of human expertise in document retrieval. While automation and cloud computing form the backbone of their efficient operations, the company’s knowledgeable client specialists truly set the service apart.
The expert human touch at The Records Company starts at the top with Marin himself, an alumnus of the prestigious Said Business School at the University of Oxford and Harvard Business School’s Owners President’s Management (OPM) Program. This expertise extends throughout the organization, with a multidisciplinary team equipped with diverse business, law, healthcare, and technology backgrounds.
This reliable team allows The Records Company to serve its clients with high standards. In return, clients can expect their requests to be expertly managed from start to finish, giving them the confidence that their critical documents are in the most capable hands.
Leading the Industry with its Efficiency
The Records Company has built efficient document retrieval by combining advanced technology with exceptional customer service. As documents continue to be the core of every business, The Records Company’s streamlined process, from request submission to secure delivery and storage, enables its clients to receive the tools they need to deliver their services and do more for their market.
Marin concludes, “Our philosophy is simple yet powerful: exhaust every possible avenue before saying we can’t do it. This commitment ensures that we can deliver what is requested of us and be the company’s partner in its success.”