Are fewer people working on-site at your small-to-medium enterprise these days? Chances are good that some, if not all of your team left your brick-and-mortar building to work from home last year.
We’re still analyzing the effects of the lockdowns and orders to shelter in place that began in the early days of the global coronavirus pandemic. There was a lot to adapt to as businesses prompted employees to switch to work-from-home (WFH) mode.
As long as they had an Internet-connected computer, employees could log in from any location to collaborate with the rest of the staff. Now, it looks like WFH is an option that will be here to stay for many individuals.
As McKinsey noted, “More than 20 percent of the workforce could work remotely three to five days a week as effectively as they could if working from an office.”
The implication is that “if remote work took hold at that level, that would mean three to four times as many people working from home than before the pandemic and would have a profound impact on urban economies, transportation, and consumer spending, among other things.”
Often there is no real reason why certain of a company’s sales team, customer service agents, technical support and other departments need to work at the company headquarters.
The Economist reported that “The pandemic has encouraged managers to place more trust in technology that lets workers communicate and collaborate effectively, even when out of the office.”
It makes sense that if customers are engaging with businesses while out and about from remote using smartphones, tablets and laptops, that employees will connect with them the same way. That’s the basis of a remote work economy.
Examples of Industries That Benefit from Xigem Technologies Corporation:
First, you should know that virtually any small-to-medium enterprise stands to benefit from working with Xigem Technologies Corporation.
You can make a better case to fellow stakeholders in your organization for partnering with Xigem when you consider its flagship software offering for SEMs.
The team at Xigem, whose CEO and co-founder is Brian Kalish, recently released a new out-of-the box version of its Customer Relationship Management software iAgent.
Running on the cloud as Software as a Service or SaaS, it’s easier to deploy that installing it on your own local servers.
Once deployed and integrated with the rest of your organization’s software, it’s ready for you to expand geo-targeted customer acquisition and retention, track assets and transactions and manage workers and clients from remote.
You’ll find that iAgent is a software solution that supports a wide range of industries, including:
* Event Management: This aspect of the food industry requires a great deal of number crunching to help keep customers satisfied. The logistics of arranging for the right amount of ingredients and supplies along with keeping staff to the required level call out for an integrated CRM platform accessible from any location.
* Cleaning and Janitorial Services: Cleaning and Janitorial services crews are out in the field moving from location to location with assistance from their dispatchers. A tool such as iAgent from Xigem facilitates remote workers coordinating with managers and customers at residences or businesses, while allowing mangers to also track their physical assets in real time.
* Delivery and Courier Services: With your delivery team out on the road for much of the day, they won’t be able to use a desktop at the home office to organize and complete their tasks. A CRM system made available through their smartphone takes care of this issue.
* Financial: More clients are working from remote, and so are the professionals who offer them services. From insurance to investments, a trusted, secure and robust platform for CRM connects clients to the SME workers who are also working out of home offices. Video conferencing eliminates the need for face-to-face encounters, which is a boon to busy professionals and their clients who need to carve out precious minutes from their schedule.
* Moving: Movers stay connected with the home office and dispatchers while they’re on the road. Tracking their progress, the status of their assets and communicating about logistical hurdles along the way is made easier via a CRM such as iAgent.
* Sales: Sales professionals, when not needing to make an in-person pitch to customers can certainly conduct their core tasks from remote. A company has more flexibility when it can hire sales people with the promise that they can do their tasks in WFH mode. That’s key for attracting good talent when supplies of workers are limited in your local area.
* Skilled Trades: In industries such as plumbing, electrical and HVAC, an SaaS-based customer relationship management dashboard gives technicians quick access to details about the next stops on their route. Managers can connect with and monitor their teams from remote just as easily as if they were in a neighbouring cubicle.
This list is by no means comprehensive. It’s meant to illustrate the wide range of use cases for SMEs, who are interested in using a specialized CRM that’s both easy to deploy and that truly meets the needs of their WFH arrangements.
Xigem’s Role in Your Small-to-Medium Enterprise in the New Hybrid Economy
SMEs of all types are adopting software as a service to run their operations more efficiently. Xigem’s out-of-the-box CRM through SaaS makes remote work in this new hybrid economy easier for managers, employees and customers alike. The company has an ongoing mission to acquire new technologies to disrupt segments in the expanding global WFH model.