In a recent informal survey of Los Angeles Metro riders, 54 percent who participated indicated that they don't like the Metropolitan Transportation Authority's new Transit Action Pass (TAP) system. The pass is supposed to make riding Metro trains and buses and other regional systems easier, but so far that doesn't seem to be the case, according to The Bus Bench blog, which conducted the online survey.
The $154 million dollar system, which gives riders a microchip-enabled card that is supposed to grant slide-by access to trains and buses, has been derided as a mess. The Los Angeles Times recently editorialized that that passes don't really work as advertised, calling them "dumb, complicated, insecure:"
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" ... The switch [to TAP] is proving to be a poorly planned, confusing mess, with parts of the system rushed into place before the rest was ready. It's unclear how long it will take to work the bugs out, and some of the proposed 'fixes' coming from MTA headquarters don't seem like much of an improvement."