Written in Partnership with Amir Bakian
In 2021, the global expenditure on IT was over $4.2 trillion. According to a Gartner forecast, 2022 will see that number grow by 4%, reaching more than $4.4 trillion. Software spending is expected to lead with a growth rate of 9.8%, with IT services being second, with expected spending growth of 6.8% in 2022. The world is spending on IT like there’s no tomorrow, and for many businesses who depend on quality IT services for their infrastructure and safety, there wouldn’t be a tomorrow without good service providers. That’s a point Kelly Siegel and his team at National Technology Management are keenly aware of.
“I’ve always been on the lookout to continuously improve and deliver results and provide great value,” says Kelly Siegel. “When I was a kid with a paper route, I was poor. So I knocked on doors, offered people a bunch of improved services, and by the time I quit the route, I had tripled the number of customers. That’s how aggressively I was pursuing new customers.”
It was this kind of tenacity and aggressive pursuit of goals that helped him in his later endeavors. Before he founded National Technology Management, he was a successful telecom consultant. One day, he figured out what his biggest competitor might look like, and he decided to create that company. That’s how National Technology Management got started. He put tenacity at the core value of the business—to work constantly and aggressively toward betterment, and always go beyond the necessary to help clients.
That drive to succeed, however, didn’t create a toxic workplace. Kelly Siegel wouldn’t allow it. “I listen to people. I also believe that vulnerability is necessary if you want to have honesty and trust within the team, and I have to lead by example and create that space for my people,” he says. “I really care about my employees. They are my work family.”
Not one to do anything half-heartedly, Kelly Siegel also cares about National Technology Management intensely and tenaciously. Whether by helping with down payments for homes, advising people to take a higher-paying job offer, or working extra hard to give his team a raise, Kelly Siegel is all in around the clock.
When asked what he considers to be a business win, given his storied career, his answer is simple: to watch the NTM family grow and achieve their full potential. “I like the situation where if one person wins, everyone wins,” he explains. “Employees win because they have a good workplace that appreciates and compensates them properly. Customers win because they are served by people who are encouraged to always go the extra mile for them. I win because I see my family grow, and I’m able to provide and set a good example for my daughter.”
Even though this means that it’s sometimes Kelly Siegel who gets to win last, after everyone else’s needs have been met, it doesn’t matter too much to him. “It goes against any business book you’ll ever read, to put yourself last, but it turned out great for my work family and our customers,” he says. “And everyone gets to be the winner when National Technology Management is involved, which is all that matters.”
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