Wow, such blind vitriol spewed - not by the reviewer but by the reviewers of the reviewer! I can't comment on the performance Morris saw, but I just saw this touring show in Boston and I have to agree with him.
I was excited to see this show, having first seen the puppetry in a TED.com video. And the puppetry was utterly sublime. The staging and visuals were excellent as well. Yet despite all this my partner and I looked at each other toward the end of the first act and he mouthed what I was thinking, "I'm bored". Beautiful and sentimental, yes, but it was 2 1/2 hours of exposition, no character development. Albert and his father are two-dimensional. The mother, "bad" Uncle, and the German Sargent with a heart were the only sources of depth. And the soundtrack - a very apt description. At first it was enthralling but soon began to grate on me like a laugh-track, cuing every emotion undercut the ability to actually feel something something for this piece of beautiful but ultimately hollow theater.