I had explained about the outdoor accesses being disabled and they advised me to NOT use the indoor one if that happened, but to go to another station with working outdoor service. I asked them if there was a pattern to this sort of theft and they said they couldn’t comment. This is after one person I originally spoke with asked, “Was this an ARCO station?” before I had finished my explanation. Also: I asked Bank of America if I should complain to ARCO and they said they would recommend it, but I had no luck getting any response ... transferred, then disconnected, etc. Not good business.
—Lynda, L.A.
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