Best Hippie Holdover: Saban Free Clinic

Marie 05/18/2010 1:07:00 AM

i called the appointment line twice this morning. the first time i called i asked if any of their locations provide screenings or skin diagnosis for cancer. this is the exact reason i need to be seen, so i did not want to waste time they could be helping someone else if they could not help me. i was told "I cannot tell you that I'm not the doctor." ?? i politely asked the woman (again) but in other words, "i'm sorry, but you can't tell me whether or not your clinic provides screenings or skin diagnosis for cancer?" the reply i got was just as useless, basically. i couldn't get a simple yes or no as to whether this was even a service there or not. i couldn't imagine why they would have no idea what services the clinic they work for provides. and why have a person set up an appointment and come in if you can't help them? and wouldn't this mean someone they can actually help has to wait even longer as result? we went in circles for a few moments before i gave up. later i called back (after making other related phone calls), hoping maybe i could talk to someone more helpful. no such luck. i ended up on the phone with the same woman i got stuck on the line with earlier.. and she was three times as rude as the first time - not to mention still no help at all. she cut me off as well and said she was transferring me to her supervisor. her supervisor tells me that "you need to be more clear." when i tell her why i'm calling... so i tell her that i *was* clear, i repeat exactly what i told the other woman... and she rudely speaks over me "okay then moving along..." moving along? real professional. maybe these two just hate their jobs or they are just miserable people... but patients and potential patients deserve better than this.