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Best Concierge Service for Slackers (and Their Spoiled Dogs)

Complete Concierge

I don’t know what my pet sitter does when I’m gone. Does she light incense and chant to cast a spell? Does she get out her pendulum and practice hypnosis? Or is it something she wears on her skin, some dewy fragrance that works on four-leggeds the way the piper’s flute did on the rats of Hamelin? It’s not just that my dogs and cats greet me quizzically when I walk in the door after a long vacation, wondering why I’ve bothered to come back when that other woman was doing just fine. Nor is it the flowers that sprout here and there, as if seeded in advance by some supernatural gardener. It’s the whole house that’s changed — the windows seem brighter, the doors straighter, the ceilings higher, the floor shinier, the air cleaner. And all I asked her to do was look after the animals, who are now sulking in the corner and lingering by the door, wondering where she is, and why life couldn’t always be like it was last week. (“And how was it last week?” I want to ask them. But of course, they only speak in English to her, I’m sure.)

You can’t have my pet sitter’s name, because I don’t want you to steal her. But I’ll give you this: I found her among Jody Rudy and Karina Garcia’s vast arsenal of contacts, people who can get your groceries, procure your tickets, drive you home, fix your back, clean your clothes, hire your limo, fly your jet, firm your butt, file your bills, decorate your house, prepare your meals, throw your party and, of course, walk your pets; just about any errand, task or duty that someone can do instead of — and often better than — you. Rudy and Garcia, co-owners of Complete Concierge, learned in their days of four-star hotel work how to arrange things for people; they long ago established a list of professionals from notaries to pet-massage therapists to skywriters who can get you what you need, sometimes at a moment’s notice. It costs, but not as much as you think.

“We have some clients who are incredibly rich,” Rudy says, “and they use us for every little thing.”

But they also contract with co-ops, residential and homeowners’ associations, and production companies for monthly service at a fixed, flat rate, and perform some limited personal concierge services at $25 a hour. (Pet sitting is negotiated by client and pet sitter, and it’s a bargain. But it helps if you’re a fellow yogini.) Rudy added the pet-sitting service to her concierge business, she says, “because clients were increasingly unhappy with the pet-sitting services we were dealing with, and I’m a crazy animal lover.”

In these waning hours of civilization, a concierge service seems less like a luxury and more like an essential: If these really are the very last days, you’ll want to maximize free time for the important stuff — like skydiving and having sex in strange places — and let someone else take care of your more quotidian needs.

“I got a call from a woman this morning who wanted a few gallons of VOSS water delivered,” the affable Rudy told me. “She washes her hair with it.”

www.completeconcierge.com?or (310) 466-1062.

 
  • Kristen Huntley 09/22/2009 6:29:00 AM

    Based on the review here I hired Complete Concierge (well, their petsitting arm, Dog Walker Extraordinaire) to watch my two dogs and cat while I was away for four days. The experience couldn't have been more stressful. We paid for 4 nights of dogsitting plus 5 additional walks. The dogwalker arrived 6 hours late on the first day -- my dogs had been alone for close to 12 hours. When I called to find out what was going on I was told several things -- first that the dogwalker had "never had this happen" and then that the owner, Jody Rudy, had forgotten to tell the dogwalker/sitter to come early. So: not a great way to start out. I was told by the sitter during our interview with her and then on the phone after she showed up late that she would text/email daily. This did not happen. In fact, I texted her and emailed her twice asking for an update and they went ignored. Finally I called the owner (b/c by this point I was feeling uncomfortable) and was told "oh, they are on their way here to meet me as the farmer's market". (they do free dog sitting at the market on sundays. at this point i completely freaked out. i had told the owners when i first contacted them that one of my dogs was known to be bad around kids (he had bitten one) and didn't get along at all with other dogs. I had repeated this several times in email and again to the sitter. We finally had to send a friend over to check in to make sure our animals were safe. We were repeatedly told "not to worry, everything is fine" but at every opportunity to instill confidence in us, Dog Walkers Extraordinaire/Complete Concierge failed to do so. On top of this, they require payment in full in advance, so I can't recoup the money for the walk I already paid for and they didn't complete. I can't say how their actual care of my dogs were -- but I can say that DWE/CC were complete failures in their communication skills and ability to follow-thru.

  • Samantha 09/17/2008 2:50:00 AM

    I like the idea of using a concierge service, but I find that all of them are sooo ridiculously expensive. I'd rather hire my own assistant and pay them 10 per hour, instead of a concierge that I pay 25 an hour. My best friend uses a concierge service called Red Butler and she pays like $40 per month, which seems much more reasonable. But still, I don't get why the word "concierge" adds an extra $20 bucks per hour on the same service a non-concierge person could perform.

 

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